Personal Data is collected, used, stored or otherwise processed when necessary within the framework of responsible, efficient and effective business management of FedEx. FedEx processes Personal Data based on applicable legal ground(s). The legal ground is often intrinsically linked to the business purpose. This means, for example, that the performance of an agreement can be both a legal ground and a business purpose for FedEx. Therefore, we will first clarify the legal ground(s) on which FedEx processes your Personal Data and, subsequently, the business purpose(s) that we use your Personal Data for: 

LEGAL GROUNDS 

In general, FedEx processes your Personal Data based on one of the following legal grounds: 

The processing is necessary to perform an agreement between you and FedEx, 

The processing is necessary for us to comply with our legal obligations, 

The processing is necessary to protect your vital interests or those of other individuals, 

The processing is necessary for the legitimate interests of FedEx, except where such interests are overridden by your interests or fundamental rights and freedoms, or 

Where appropriate and required, we will ask for your consent. 

BUSINESS PURPOSES 

FedEx shall only collect, use or otherwise process Personal Data if the processing falls within the scope of one (or more) of the legitimate business purposes listed below. Notwithstanding the purposes listed below, FedEx does not collect, use, or otherwise process the content of any files, paper document, or other submission for our Services. 

Product development, research and improvement of FedEx products and/or Services. FedEx processes Personal Data as necessary for the development and improvement of our Website (including, among others, diagnosing technical and service problems, to further develop, customize and improve our Services and general user experience, based on common or personal preferences, experiences and difficulties), FedEx products and/or Services, research and development (e.g., analyze information related to the Services to improve our product and Services offerings). 

Performing agreements. This includes the provision of our Services, communication with individuals and other parties regarding the Services, responding to requests for information, dispute resolution, and preparing agreements providing and arranging for other Services you may request (e.g. such as printing and tracking services), collecting and processing payments, providing customer support related to the Services, and establishing and maintaining your account, among others. 

Relationship management and marketing for commercial activities. In general, FedEx processes Personal Data as necessary for the development and improvement of FedEx products and/or Services, account management, client services and the performance of (targeted) marketing activities in order to establish a relationship with a client customer and/or maintaining as well as extending a relationship with a customer (e.g. communicate with you about products and services we believe may interest you or communicate about, and administer your participation in, special events, surveys, and other offers or promotions), business partner or supplier and for performing analyses with respect to Personal Data for statistical and scientific purposes (e.g., deliver advertising, communications and content from us on our Website and those of third parties more specific to your interests). In addition, we may use information collected online through cookies, web beacons, and other automated means for purposes such as (i) customizing our users’ visits to our Sites, (ii) delivering content (including advertising) tailored to our users’ interests and the manner in which our users browse our Services, and (iii) managing our business. 

Business process execution, internal management and management reporting. This includes addressing activities such as managing company assets, debt collection, conducting internal audits and investigations, finance and accounting, implementing business controls, provision of central processing facilities for efficiency purposes, managing mergers, acquisitions and divestitures and processing Personal Data for management reporting and analysis. 

Safety and security. Personal Data shall be included in the processing for activities such as those involving safety and health, the protection of FedEx and customer, supplier or business partner assets and the authentication of customer, supplier or business partner status and access rights (e.g., provide a safe and secure services for online and offline transactions). 

Protecting the vital interests of individuals. This includes processing data when necessary to protect your vital interests or those of other individuals (e.g., for urgent medical reasons). 

Compliance with legal obligations. This addresses the processing of Personal Data as necessary for compliance with laws, regulations and sector specific guidelines to which FedEx is subject (e.g., retention of information relevant to a dispute, investigation, or audit).