Central office telephone +34 91 398 43 00

Fax +34 91 398 43 82

Postal address:

SANTIAGO BERNABÉU STADIUM
Avenida Concha Espina, Nº 1 – Puerta 44
28036 Madrid

CIUDAD REAL MADRID
Camino Sintra s/n
28055 Madrid

Email: presidencia@corp.realmadrid.com

CUSTOMER SERVICE OFFICE

The Customer Service Office is open from Monday to Sunday from 9 am to 9 pm.

Real Madrid public helpline: +34 91 121 00 90

Email atencionpublico@corp.realmadrid.com

Telephone +34 91 344 54 45

You must identify yourself with your membership number and Pin number. Once validated, you will have access to a personalised service.

Real Madrid helpline +34 91 121 00 90

Email oas@corp.realmadrid.com

You must send a letter to the Real Madrid Supporters Clubs Department, indicating your intention to set up a supporters club.

Fax +34 91 398 43 36

Email: oap@corp.realmadrid.com

Telephone +34 91 398 43 00

Telephone +34 91 398 43 70

Email: tour@corp.realmadrid.com

Telephone (Premium Madridistas and Junior Madridistas) +34 91 374 24 00

Customer Service Centre for Premium Madridistas and Junior Madridistas. Assistance with registration, requests and resolution of queries and incidents, modification of personal details and information on the related advantages of Premium Madridista or Junior Madridista.

Opening hours Monday to Sunday: 9 am to 9 pm, uninterrupted, every day of the year. Email

Email Premium Madridistas: madridistas.premium@corp.realmadrid.com

Email Junior Madridistas: madridistas.junior@corp.realmadrid.com

EmailMadridistas: madridistas@corp.realmadrid.com

Email: madridistas@corp.realmadrid.com

Santiago Bernabéu Stadium

Paseo de la Castellana Nº140 - 28046 – Madrid

Ciudad Real Madrid

Avda. de las Fuerzas Armadas 402- 28055 - Madrid

SCHEDULE

Monday to Friday, from 9:00 am to 7:00 pm.
In the event of a midweek match, both member service offices will close 5 hours prior to the scheduled kick-off time.

E-mail oas@corp.realmadrid.com

VIP ticket sales: +34 91 398 43 77

Office hours from 10am to 2pm and from 4pm to 6pm.

TICKET SALES FREQUENTLY ASKED QUESTIONS

OFFICIAL TICKET SALES CHANNELS

The only official ticket sales channels are and where tickets can be purchased for matches played by the Real Madrid first team, both men's and women's, basketball and Real Madrid Castilla.

We would like to remind you of the importance of purchasing tickets exclusively through official channels, as the Club is not responsible for, and will not attend to, any incident that may arise from tickets purchased through unofficial channels.

There are no telephone sales for any event or match.

HOW DO I DOWNLOAD MY TICKET?

During the purchase process, you will be informed of the method for obtaining your tickets. Once you have made your purchase, it is very important that you read the confirmation email carefully, where you will be informed of the download procedures.

IMPORTANT:

Before finalising your purchase, please check that all the information you have entered is correct.
No ticket exchanges or refunds will be accepted

WHAT IS THE TICKET SALES SCHEDULE?

The sale of general admission tickets for groups (season ticket holders, non-season ticket members, Premium Madridistas and the general public) for the first team in football (men's and women's) and basketball will be announced on the website in the section https://www.realmadrid.com/en-US/tickets

For Real Madrid Castilla matches, tickets will be sold exclusively to Real Madrid members.

IS THERE A DISCOUNT ON TICKET PRICES?

There are different discounts for football and basketball. In the information available on the website https://www.realmadrid.com/en-US/tickets  each competition and match will be announced in the tables for each group.

ARE TICKETS PURCHASED AS MEMBERS OR PREMIUM MADRIDISTAS TRANSFERABLE?

NO. Tickets purchased with a member discount are PERSONAL AND NON-TRANSFERABLE, and you may be asked to show your ID card and membership card at the entrance to the stadium.

AS OF WHAT AGE MUST A TICKET BE PAID FOR?Art 17 RD 203/2010. Any person entering a sports venue must have a ticket or a valid entry ticket

WHY IS THE DATE AND TIME INDICATED AS UNCONFIRMED?There are matches that go on sale without a confirmed date and time.
The date and time of the games will be confirmed by the corresponding organisation (Liga Fútbol Profesional, UEFA Champions League, Liga Endesa, Euroleague and RFEF).
Please confirm the date and time on the website at https://www.realmadrid.com/en-US/tickets

PAYMENT METHODS

Payment for tickets can be made by credit and debit card.

Credit and debit cards must be associated with the European PSD2 directive with 3D SECURE protocol.

Any card that is not associated with the European PSD2 directive with 3D SECURE protocol will not be accepted for payment.

PERSONS WITH REDUCED MOBILITY

Spectators with reduced mobility who require the use of a wheelchair must access the areas of the venues designated for this purpose. They may be refused access to the venue if, although they have a valid access document, it is not from the designated area.

If you have any queries, please contact atencionpublico@corp.realmadrid.com

ACCESS REGULATIONS (SANTIAGO BERNABÉU STADIUM, ALFREDO DI STÉFANO AND MOVISTAR ARENA)

At the end of the purchase process, before completing the purchase, it is essential to read the access regulations for each venue.
Consult the different access regulations here.

Santiago Bernabéu regulations

Movistar Arena regulations

Alfredo Di Stefano stadium regulations

Access with large objects including prams or suitcases, or anything that may cause an obstruction in the event of evacuation is prohibited. Likewise, golf umbrellas with wooden or metal tips are not permitted.

Access with a motorbike helmet is permitted, for this purpose, the holder will be asked to show his/her ID card upon entry

Important: None of the following venues have cloakrooms: Santiago Bernabéu stadium, Alfredo Di Stéfano stadium, Movistar Arena.