We have tried the same. If the role is the root cause for this issue it won’t work for me also right? But its working fine for me. Same user login not working for the user who’re in Nigeria and Egypt country. I have attached the console logs for both mine and Egyptian user. Kindly check the same.

Could you check if there is restriction on the account settings?
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064685

Console Log for same user from INDIA (But connected Egypt server through VPN):

Signature: eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJhcHBLZXkiOiJwZVFsU2Rvelp4VzBNZE01VUJlQU1LSFJlb2JGR1BaN1N5OGIiLCJzZGtLZXkiOiJwZVFsU2Rvelp4VzBNZE01VUJlQU1LSFJlb2JGR1BaN1N5OGIiLCJpYXQiOjE3MDc4MTQ4MzIsImV4cCI6MTcwNzgyMjAzMiwibW4iOiIzNjIyMTE3NDQ5Iiwicm9sZSI6MX0.L_FpKSCHvQx_zzNfxfo77qr3-eYTkzUVNJl4zYKqQUg

video_consult.php?id=&host= &uuid=er&host_name= *******&password=********.1:92 Sign Date: 1707814861813

19Third-party cookie will be blocked. Learn more in the Issues tab.

zoom-meeting-3.1.2.min.js:2 pre load wasm success: https://source.zoom.us/3.1.2/lib/av/audio.encode.wasm

zoom-meeting-3.1.2.min.js:2 pre load wasm success: https://source.zoom.us/3.1.2/lib/av/video.simd.wasm

video_consult.php?id=&host=&uuid=er&host_name=&password=
.1:122 Meeting init:

video_consult.php?id=&host=&uuid=er&host_name=&password=
.1:122 {method: ‘init’, status: true, errorCode: 0, errorMessage: null, result: null}

video_consult.php?id=&host=&uuid=er&host_name=&password=
.1:123 Meeting Date: 1707814864010

js_media.min.js:1 VP9?: true AMD?: false AMDdecodecheck: true isenbaleHD:true enable720p?: false capacityfor720: false

js_media.min.js:1 VP9?: true AMD?: false AMDdecodecheck: true isenbaleHD:true enable720p?: false capacityfor720: false

caa5fa28-f531-49e7-a306-c85120510641:1 consume interval 6

video_consult.php?id=*****&host=***8&uuid=er&host_name=8&password=.1:132
Join meeting:

video_consult.php?id=&host= &uuid=er&host_name= &password=****
.1:132 undefined

video_consult.php?id=&host=&uuid=er&host_name=*********&password=***********.1:133 Join meeting Date: 1707814893583

Console Log for same user from EGYPT and Nigeria (But connected Egypt server through VPN):

Signature: eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJhcHBLZXkiOiJwZVFsU2Rvelp4VzBNZE01VUJlQU1LSFJlb2JGR1BaN1N5OGIiLCJzZGtLZXkiOiJwZVFsU2Rvelp4VzBNZE01VUJlQU1LSFJlb2JGR1BaN1N5OGIiLCJpYXQiOjE3MDc4MTQyODUsImV4cCI6MTcwNzgyMTQ4NSwibW4iOiIzNjIyMTE3NDQ5Iiwicm9sZSI6MX0.2JwwUS0kenJYTl-niRFyvB0Nwk63fm97J0Ca7_32qqc

video_consult.php?id=&host= &uuid=er&host_name= *&password=*****.1:92
Sign Date: 1707814314927

zoom-meeting-3.1.2.min.js:2 pre load wasm success: https://source.zoom.us/3.1.2/lib/av/audio.encode.wasm

video_consult.php?id=****&host=&uuid=er&host_name=&password=*****.1:122 Meeting init:

video_consult.php?id=&host=&uuid=er&host_name=&password=.1:122 {method: ‘init’, status: true, errorCode: 0, errorMessage: null, result: null}

video_consult.php?id=*****&host=&uuid=er&host_name=&password=.1:123 Meeting Date: 1707814315865

zoom-meeting-3.1.2.min.js:2 pre load wasm success: https://source.zoom.us/3.1.2/lib/av/video.simd.wasm

video_consult.php?id=&host=&uuid=er&host_name=**&password=.1:137 Join meeting error:

video_consult.php?id=***&host=&uuid=er&host_name=&password=.1:137 {method: ‘join’, status: false, result: ‘Invalid signature.’, errorCode: 3712, errorMessage: ‘Signature is invalid.’}errorCode: 3712errorMessage: "Signature is invalid."method: "join"result: "Invalid signature."status: false[[Prototype]]: Object

video_consult.php?id=&host=***&uuid=er&host_name=&password=.1:138
Join meeting erro Date: 1707814317229

Unfortunately these logs are not helpful for debugging. If you could help to capture the web tracking ID, I might be able to take a look at this.

Screenshot 2023-12-15 at 3.24.12 PM1668×933 172 KB

Under console, goto network tab

Look for the request made to info?meeting......

In the headers, look for the trackingID which starts with WEB_…

Kindly check the same and share your view on this as a High priority.

Please note that support on the developer forum is best effort, while we will try our best to help, if you need priority on your issue, I would recommend getting a support plan.