What is ScriptSync®?

ScriptSync is a service that schedules your current and future eligible prescriptions for one convenient pickup date each month or 90 day cycle. By syncing your prescriptions to fill at the same time every month or 90 day cycle, it reduces the number of trips you need to take to the pharmacy — saving you time.

Are there a minimum number of prescriptions required to enroll in ScriptSync®?

At least two eligible 30 day supply or 90 day supply medications are required to create a ScriptSync order. Once your prescriptions are synced, additional prescriptions may be added or removed from your ScriptSync order.

Why don’t I see all my prescriptions listed?

Controlled substances are not eligible for ScriptSync®.

Short-term acute medications written without refills are not eligible for ScriptSync.

Medications must be prescribed with refills for exactly a 30 or 90 day supply to be eligible for ScriptSync.

Certain insurance plans do not allow ScriptSync.

Contact your CVS Pharmacy® for more details regarding a prescription’s ScriptSync eligibility.

Can you sync prescriptions for different family members?

ScriptSync® is available for any eligible prescriptions your family members are taking. Your CVS Pharmacy® team can help you set up a caregiver-caregivee relationship. This will allow you to enroll each family member in ScriptSync.

Can I enroll my 30 day and 90 day prescriptions in ScriptSync®?

Yes. You can enroll most 30 day and 90 day prescriptions with ScriptSync. Your prescriptions will be grouped by 30 or 90 day supply, which may result in two different pickup dates: one pickup date for all prescriptions with a 30 day supply and one pickup date for all prescriptions with a 90 day supply. If you’d like to get all your refills on a single ScriptSync pickup date, you may be able to convert your prescriptions to 90-day supplies by calling your CVS Pharmacy®.

Does it matter if prescriptions are filled at different locations?

Yes. At this time, we can only coordinate refills from a single CVS Pharmacy® location. If you’d like to enroll other eligible prescriptions, we can help you transfer them to that location first.

Can a prescription be added to ScriptSync® if refills are not available?

A prescription must initially have had at least a 30 day supply plus one additional refill to be eligible for enrollment. At the time of enrollment, the prescription does not need to have a quantity remaining. In this case, a request for more refills will be sent to your health care provider.

What if I need more refills of my prescription?

When a ScriptSync® enrolled prescription runs out of refills, based on your consent at enrollment, we'll contact your health care provider for more refills. If your prescriber renews the prescription, we'll continue to fill your prescriptions each month or every 90 days on the ScriptSync date.

Can my whole family have the same ScriptSync® date?

While each family member can enroll in ScriptSync if they are eligible, we can’t guarantee that your family members will get the same ScriptSync date because the pickup date is based on each patient’s prescription fill history. For more information, please see “How is a ScriptSync date selected?”.

How is a ScriptSync® date selected?

We look at the prescriptions selected for enrollment and choose a date based on your past prescription fill history. We determine the date based on last pickup dates and when you may require refills. We make sure the date selected is acceptable for billing-selected medications through your desired insurance plan.

Can I set up ScriptSync® online?

Yes. Just sign in and go to the Pharmacy Home page. If you have eligible prescriptions, you’ll see an alert below the dashboard inviting you to enroll.

You can also enroll by navigating to the “more” tile at the bottom of the screen and selecting “Auto-refills with ScriptSync.”

Note: If you don't have eligible prescriptions, you will not see the option to enroll.