Dolce Bambino , 12/12/2022

I have used this app for yrs. It used to be very easy to navigate and do all my banking on. The latest update is HORRIBLE! The 'at a glance now' widget is gone. Quick transfer option removed. Past Balance, Pending Transactions, Current Balance either gone or no longer at top of screen. The color coded transactions (red for deductions, green for deposits) is now a uniform color. Much much harder to keep track of my banking and a huge hassle to pay my bills and move my funds between main/savings/etc bank accounts on the updated app.
Other user reviews state that check numbers no longer available to view. So it's now harder to track individual payments if 2 or more checks happen to have the same amount. This is a problem.
Login is buggy, but you must log in if you want to see your balance. However, new app layout is clunky, not as easy to navigate, less informative, and overall just an eyesore.
Why fix what wasn't broken? Before this update the app was easy to use, keeping track of money going in and out was more user friendly, and also used to be much easier and faster to move money between accounts or pay bills. If I will be required to do my banking at the physical bank or must call a human to help me over the phone, why even have an app? Please please bring back the old app!! It was far superior in options, layout, accessibility and practically everything else to the Hot Mess that it is now.

JWBonnie117 , 04/12/2022

Have been w/53 for 22 yrs - rich & poorer. When we retired - we were very comfortable financially - however health issues arose beyond our control & MEDICARE has become a member of the Wall Street Club where it is “PROFIT” 1st - “PATIENT CARE” for SENIORS - Bare Minimum - when in the hospital - put on a symbolic conveyor belt & discharged ASAP; home healthcare LIMITED & patient has to pay for ALL medical equipment & supplies out of their pocket & some of the services along w/continuing rising premiums, co-pays & prescriptions. We have been FORCED into bankruptcy & it is SHAMEFUL to us as we always paid every debt in full. We do not live large or an opulent lifestyle. 5/3 has been good to us; and a bank is always wanting PROFIT & caters to those who have wealth - which we experienced. However 5/3 differs from other banks in that they will FLEX w/long-term customers who lost all their assets, savings, etc. , due to unforeseen circumstances beyond their control.

5/3 lives up to their reputation in customer service & their online banking is the BEST compared to others. It is easy to navigate & use.

Will stick w/Fifth-Third forever as the have with us. We will recover financially in time & rebuild our financial reputation.

nikname0707 , 12/09/2022

I have used this app for yrs. It used to be very easy to navigate and do all my banking on. The latest update is HORRIBLE! The ‘at a glance now’ widget is gone. Quick transfer option removed. Past Balance, Pending Transactions, Current Balance either gone or no longer at top of screen. The color coded transactions (red for deductions, green for deposits) is now a uniform color. Much much harder to keep track of my banking and a huge hassle to pay my bills and move my funds between main/savings/etc bank accounts on the updated app.
Other user reviews state that check numbers no longer available to view. So it’s now harder to track individual payments if 2 or more checks happen to have the same amount. This is a problem.
Login is buggy, but you must log in if you want to see your balance. However, new app layout is clunky, not as easy to navigate, less informative, and overall just an eyesore.
Why fix what wasn’t broken? Before this update the app was easy to use, keeping track of money going in and out was more user friendly, and also used to be much easier and faster to move money between accounts or pay bills. If I will be required to do my banking at the physical bank or must call a human to help me over the phone, why even have an app? Please please bring back the old app!! It was far superior in options, layout, accessibility and practically everything else to the Hot Mess that it is now.