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Services for Senders and ISPs
Sender Solutions
Email abuse, junk email, and fraudulent emails (phishing) continue to burden the entire email ecosystem. To help build back consumer trust in the use of email, Microsoft has put in place various policies and technologies to help protect our consumers. However, Microsoft understands that legitimate email senders should not be negatively affected. Therefore, we have established a suite of services to help senders improve their deliverability to Outlook.com consumers by proactively managing their sending reputation.
Below is an overview of services that can benefit your organization including links for more information:
Service
Benefits
Postmaster
A starting point for any questions related to delivering communications to Outlook.com users
Includes a simple online guide with our policies and requirements
An overview of the junk email filters and authentication technologies employed by Microsoft
Return Path Certification
Junk Email Reporting Program
Smart Network Data Services
Support
Provides escalation support for deliverability issues. Support information can be found on the Troubleshooting page.
ISP Solutions
Microsoft understands that no single organization can change or eliminate email abuse on its own. Internet Service Providers (ISPs) play a major role in identifying and curbing abuse as they host millions of email accounts around the world. Therefore, we have built some services to help ISPs gain a good understanding of the type of traffic originating from their networks and reaching Outlook.com customers. ISPs can then use this data to help stop abusive activity (junk email, phishing, etc.) on their networks in order to reduce overall costs and proactively manage their reputation.
Below is an overview of services that can benefit your organization including links for more information:
Service
Benefits
Postmaster
A starting point for any questions related to delivering communications to Outlook.com users
Includes a simple online guide with our policies and requirements
An overview of the junk email filters and authentication technologies employed by Microsoft
Junk Email Reporting Program
Smart Network Data Services
Support
Provides escalation support for deliverability issues. Support information can be found on the Troubleshooting page.
Report junk email originating from Outlook.com
Sometimes Outlook.com is used by third parties to send junk email, in violation of our terms of use and policy. If you receive any junk email from Outlook.com you can report these messages to report_spam@outlook.com. Please attach the offending messages in RFC2822 or ARF format.
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