100% genuine reviews from our guests

TripAdvisor Rating  4.3/5  3,829 reviews

Horrible

TripAdvisor rating 1.0/5

Audrey W 5/7/2025 TripAdvisor review

It was horrible the room was too small no where to put your clothes because they have all these alcohol where you have to put your clothes. Very good location.No tea and coffee maker. Wash basin taps was too close under the mirrow so you struggle to turn it on. If you have big hands you stand on chance.

Neither Good or Bad

TripAdvisor rating 3.0/5

iamRyanL 4/28/2025 TripAdvisor review

I stayed here April 2025 for a solo getaway. I was granted early check in which was nice. The rooms are small especially the bathrooms. My TV nor the Wi-Fi would not work properly. On my second night there I got a random $500 charge while I was getting ready for dinner. I went to the front desk to ask what the charge was for and was told by an employee that he was new and was pushing buttons and I would be refunded. I was refunded but still that shouldn't have happen. I also purchase a daybed on the beach for the day which was nice. The bartenders were really great. I don't think I would stay here again. According to the bartender this property is closing in May.

Our hotel has responded to the review Our hotel has responded to the review from iamRyanL

Dear Ryan, Thank you for your insightful feedback. We're sorry to hear you experienced a few concerns, particularly with your in-room TV and internet connection. We appreciate you sharing this so we may look into this further and make corrections. Additionally, we apologize for your billing mishap and will work to ensure this does not occur again. Once again, we thank you for your valuable comments, and we'll work to address areas needing improvement. Best Regards, Jason Adimoolah, General Manager

Poor experience Hotel

TripAdvisor rating 2.0/5

claupadilla Couples - 4/18/2025 TripAdvisor review

The size of the rooms are really small versus the price. The housekeeper service it’s regular, the room service it’s good. The gym it’s terrible! The pool with external party’s has no exclusive ambience for the guests, with no good attention service. In general it’s a poor experience,

Our hotel has responded to the review Our hotel has responded to the review from claupadilla

Thank you for leaving us a review. We are glad that our housekeeping service positively impacted your stay. However, we are disheartened that we could not exceed your expectations in other aspects. Your feedback will be shared with our team as we strive to enhance the guest experience. Best Regards, Jason Adimoolah, General Manager

Not worth it. Shabby and run down.

TripAdvisor rating 1.0/5

jhole813 Friends getaway - 4/16/2025 TripAdvisor review

The most disappointing hotel experience I have had in years. Our room had a leaky toilet and we had to move. Only one elevator was working the entire length of our stay and the one that did work broke half the time. The wifi was broken for 2 days. The hotel itself was probably once beautiful but it’s now shabby and run down… half the stay was great, the other half didn’t know much/not helpful. The rooms are small, the lighting is bad. The construction next door was also beyond loud and ruined any breakfast and pool time. The pool cushions were dingy and dirty. Overall - would not recommend.

Our hotel has responded to the review Our hotel has responded to the review from jhole813

Dear Jhole813, Thank you for taking a moment to share your invaluable feedback with us. Providing our guests with a top-notch stay is always our goal, and we deeply regret falling short of your expectations during your visit. We sincerely apologize for the disappointment you experienced with our customer service, the property's overall condition, issues within your guestroom, and disruptions from nearby construction. Rest assured, your comments will be shared and addressed with our maintenance and housekeeping teams to help prevent similar situations for future guests. We are truly sorry that your time with us did not reflect the high standards of comfort and hospitality we strive to offer. Thank you again for your feedback, as it helps us improve and deliver the experience our guests deserve. Best Regards, Jason Adimoolah, General Manager

não se hospede

TripAdvisor rating 1.0/5

Acauam G 4/13/2025 TripAdvisor review

SLS South Beach (Stay from March 29 to April 3) From the beginning, my stay was extremely disappointing: There was only one elevator working, which made it exhausting to reach my room on the 11th floor. The room was consistently unclean, and the internet did not work. The pool area was visibly dirty, with bottles and cups left under the chairs, showing a clear lack of maintenance. At check-out, I was surprised by wrongfully charged breakfast fees, even though breakfast was included in my reservation. The receptionist insisted the charges were correct and showed no willingness to verify the information. The most stressful moment occurred when I stated that I wanted to pay using my ALL loyalty points. The receptionist initially confirmed it was possible, but later claimed the person responsible was not available. She promised that I would be contacted, even requesting my WhatsApp number. At that point, her attitude became hostile, and she said there was nothing else she could do and that I had to leave the hotel immediately. Security staff began to watch us in an intimidating manner, creating a highly uncomfortable and humiliating situation that forced us to leave the hotel quickly. The next day, the hotel contacted me and said they would proceed with the points payment, but then claimed the system was down and they couldn’t complete it. Despite that, the hotel proceeded to charge US$ 1,455.44 to my credit card without my consent.

Our hotel has responded to the review Our hotel has responded to the review from Acauam G

Dear Acauam, We appreciate you taking the time to share your feedback. Please accept our apologies that your room was anything less than immaculately clean, and for your other concerns. We're grateful for your insights, and we'll look into your comments further to ensure we're delivering the friendly and helpful service our guests expect from us. If you have outstanding billing-related questions, we encourage you to reach out to us at slssbfomanagement@slshotels.com so we can best assist you. Our team will remain committed to delivering enjoyable stays, and we wish you safe travels ahead. Best Regards, Jason Adimoolah, General Manager

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