方法 1 的 2:

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1

在地址栏输入https://www.amazon.com。你可以在Mac或PC上选择任意一种网页浏览器。

如果你没有设置自动登录，就点击页面右上角的“账户&列表”，在下拉列表中选择“登录”。输入注册时使用的邮箱地址和密码，进入你的亚马逊账户。

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2

点击订单。订单选项在屏幕右上角。点击后，你将会看到过往的订单。

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3

点击卖家用户名。卖家用户名就在商品名下方，写着“卖家：”的方框里。

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4

点击提问。“提问”就在页面上方的黄色方框里。

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5

在"我需要以下帮助"旁边选择一项。你可以选择“已下订单”或者“待售物品”。

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6

选择主题。点击“选择主题”旁边的下拉菜单，选择你需要的服务：

发货。

退货和退款政策。

商品定制。

其它问题。

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7

点击编辑信息。这个选项位于“选择主题”那一页的底部。

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8

编辑信息。在文本框中输入你的信息。信息不能超过4000个字符。

如果你需要，还可以点击“添加附件”添加图像或文件。

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9

点击发送邮件。这个黄色的选项位于页面底部。点击后，你的消息就会以邮件形式发送出去。卖家必须在两个工作日内做出回复。

另外， 如果你购买的商品是通过亚马逊寄出的，你也可以拨打“910-833-8343”，联系亚马逊的客服。

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方法 2

方法 2 的 2:

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1

打开网页，在地址栏输入https://www.amazon.com。你可以在Mac或PC上选择任意一种网页浏览器。

如果你没有设置自动登录，就点击页面右上角的“账户&列表”，在下拉列表中选择“登录”。输入注册时使用的邮箱地址和密码，进入你的亚马逊账户。

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2

点击订单。该选项位于屏幕右上角。点击后，你将会看到过往的订单。

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3

点击订单求助。这个选项是三个黄色方框中的最后一个。

此选项仅适用于自己送货的第三方卖家。如果第三方卖家通过亚马逊发货，建议使用第一种方法联系卖家，或拨打910-833-8343联系亚马逊客户服务。

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4

选择存在的问题。从下列选项中选择和你情况相符的一项，或选择"其它问题"以查看更多的选项：

包裹没有抵达。

货物被损或存在瑕疵。

实物与订单不符。

不再需要。

其它问题。

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5

输入信息。在名为"描述所存在问题"的文本框中输入消息，发送给卖家。

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6

点击发送。该选项位于文本框的下方。点击后你的消息就会发送出去了。卖家必须在两个工作日内做出回复。