We will send a link to your email inbox if for example, you reset your password or request remote access through your institution. This link is to make sure the email address you provided is real and belongs to you.

For security reasons the link expires after some time (from a few minutes to 48 hours), which will be specified in the screen requesting to check your inbox. If your link has expired, please follow the same steps to receive the link again.

Note: Sometimes, email providers may utilize an automated system to visit the link sent to you to verify the nature of the site. Although this is done for security reasons, this action may result in the link being marked as used and appearing as expired when you click on it. We are actively working on a long-term solution for this matter. For more information on this topic please see the FAQ below.