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Niki Haney on Google Mar 4th, 2024
Ill keep this relatively short. The Van Mall location is my go to location. Truthfully, ATT has been fantastic for the last 13 years Ive been a customer. However, I stepped in to my store after months of experiencing a consistent loss of service in my home, by not only myself but other separate account holders who live there. I approached with a request to see a service map so I could possibly get to the bottom of the service loss. I just came to talk. I was interrupted and spoken over NINE TIMES. I wasnt able to finish a single sentence the entire time I was there. So, after being downsplained with each new approach by the gal who worked there, I finally stopped, said thank you, got in my car and drove over to Verizon. For scope: 8 minutes +\- in the store and nine interruptions by someone half my age, to blow 13+ years as a customer. Literally 8 minutes of turnaround would have prevented me from taking my entirely integrated plan to another carrier that DAY. Gotta work on that, guys. Good luck.
Business Response on Google Feb 14th, 2024 Hello Niki, we're genuinely sorry for the challenges you faced during your recent visit. Your feedback is invaluable, and we're committed to making the necessary improvements. We appreciate your patience and hope to have the opportunity to provide a better experience on your next visit. (责任编辑：) |
