Hey @DigitalPixels98 ,

If you’ve lost access to your Shopify store due to a device change and no longer have recovery codes or the authenticator app set up, don’t worry—there’s a way to resolve this. Here’s what you can do:

Contact Shopify Support
If the chatbot isn’t helping, try these tips to reach a real person:

Provide Verification
Shopify support will need proof that you own the account. Have the following ready:

Your Shopify account email.

Your store URL/name.

Billing details (last 4 digits of the card used for payments).

Any additional business information, like a tax ID, if requested.

Request 2FA Reset
Explain your situation:

Your old device is gone.

You no longer have the recovery codes.

You weren’t able to fully set up the authentication app.

Shopify support can disable two-factor authentication temporarily after verifying your ownership.

Log Back In and Reconfigure Security
Once access is restored:

Set up two-factor authentication again and save your recovery codes securely.

Consider using an authenticator app with backup options like Authy or a password manager.

This situation is frustrating, but Shopify’s support team is equipped to help you get back in. Let me know if you’d like further assistance—I’m happy to help guide you through this!