Dear Teresa P, Thank you for sharing your experience regarding the Dining in the Dark event at Fairmont Dallas. We sincerely apologize for the delays you encountered during your evening, as well as the oversight with your dessert service. We understand how important timely service is in ensuring a memorable dining experience, and your feedback is invaluable in helping us improve. It is concerning to hear that the temperature of your meal did not meet your expectations, and we regret any discomfort this may have caused. Additionally, regarding the automatic gratuity on your bill, this is a standard practice for large parties, which we implement to ensure our staff is fairly compensated for their service. We appreciate your candid feedback and will be reviewing your comments with our team to address these matters appropriately. Thank you again for your insights, and we hope to have the opportunity to serve you better in the future. Best regards, Fairmont Dallas