How does the Online Bill Payment Guarantee work?

Your payments are important to us—so important that we guarantee they’ll be sent on the “Send On” date you specify. If Chase ever delays your personal Chase Online℠ bill payment, we'll cover late fees that result from the delay if you have followed these simple guidelines:
 

We receive your payment request by the Cutoff Time, sufficiently in advance of the payee’s due date for the payment to arrive on time (before the interest-free period begins).

You input the Payee information correctly.

The risk of incurring and the responsibility for paying any and all late charges or penalties shall be borne by you in the event:

You do not follow the procedures or otherwise fail to use the Bill Payment & Transfer Service in accordance with the terms of the Online Service Agreement or

You enter into any agreement where one of the purposes is to generate late payment fees. Our guarantee does not cover errors made by your payee or your payee’s change to a delivery method that increases processing time for your payments.

How does paying bills online work?

With Online Bill Pay you can pay and manage your bills in one place. Pay anyone—your utilities, credit cards, even your landscaper. Payments are secure, and you can schedule a one-time or repeating payment while eliminating the need for postage.

Depending on the type of payee, your payment will be made electronically (delivered in 1 or 2 days) or by paper check (delivered in 5 days). We’ll make payments to your Chase payees the same day if you schedule them before the Online Bill Pay cutoff time.

With eBills, you can get your statements delivered right to the Chase Mobile® app or Chase Online℠.

How do I schedule one-time payments?

Sign in to Chase Online℠ or the Chase Mobile® app and choose “Pay bills” then “Schedule payment” in the navigation menu. Choose your payee, enter the amount, “Pay from” account and the “Send on” or “Deliver by” date, then verify your details and submit. You'll see a payment confirmation where you can save or share your payment receipt.

Does it cost anything to pay bills online?

No, there's no additional cost to use Online Bill Pay.

What’s an eBill?

Once you're enrolled in Online Bill Pay, you can sign up to get eBills which is an electronic version of the paper bill or statement you receive each month from any company including telecom, utilities or retailers. The electronic bill will include all the same details and information your paper bill contains.

How do I sign up for eBills?

Once you're enrolled in Online Bill Pay, go to the Schedule payment screen where you’ll see the payees eligible for eBills. Follow the enrollment process to enroll your payee into eBills.

How do I set up Automatic bill payments on Chase Online℠?

Sign in to Chase Online℠ and choose "Pay & Transfers," then choose "Payment Activity." From there choose "Automatic payments" under "Bill Pay" in the side menu; choose "Set up an automatic payment" and complete the flow. Please add your desired payee before setting up automatic payments.