ejlontok , 10/10/2019

First of all, over was overall the APP worked great for viewing your trip information and checking in. It was very easy to navigate.
The only issue I had was the In-Flight entertainment. I recently purchased the iPhone 11 and when I attempted to access the In-Flight Entertainment menu on board I would get an error that I was Offline. I powered cycled my phone several times with no luck. Thank goodness a flight attendant was already aware of this issue and was able to assist me with troubleshooting. She had to turn the WiFi off and power cycle the phone, turn the WiFi back on, then put it back in airplane mode several times just to access the In-Flight Entertainment menu to watch anything. If I changed movies the APP would freeze up. So I had to redo the power cycle process again. This was very frustrating.

Aloha Ejlontok! Sorry to hear about your troubles with accessing the In-Flight Entertainment feature in our app. We'll share this with our developers and try to fix this as soon as possible. Thank you for sharing your details with us and please email us at HAMobileApp@HawaiianAir.com if you have any additional feedback. Mahalo.

JParkGonzales , 01/31/2024

This app is *perfect* when it actually works. How great would it be if they could work out the bugs?!? The app sometimes doesn’t display all of my reservations in the My Trips section, so I have to go on my laptop to look up the confirmation number so I can manually search the flight to check in and get my boarding pass on my phone. Also LOVE the feature that they have to change the flight on the app because I travel for business and my plans often change of my meetings run early or late, BUT the downside is that the feature rarely works. Whenever I try to modify the reservation the app simply shuts down. So if I want to change my flight I have to call, and with how much craziness goes on these days with flight delays and cancellations, that often means an hour on the line waiting for a representative plus about 20 minutes on the line that it takes to actually change the reservation with the rep. It’s so time consuming and inconvenient, especially when you have something unexpected come up last minute. Hawaiian Airlines - please make the effort to improve your app so that it is fully functional! As a very loyal and frequent flyer, I know your customers would greatly appreciate it! Mahalo!

Aloha and thank you for your thoughtful and detailed feedback! We really appreciate it! We are working on adding more trip management functionality to our website and app, and we hope that it will improve your experience.

ogi1kenobi , 12/18/2021

I have had my login error out so many times and have had to change my password. Since you can’t use old passwords it’s making it extremely more difficult and exceedingly more frustrating for me to justify even keeping this app. I was told to use another browser which I though was strange since it’s the app giving me problems not the website login. Apparently I’m the only one having this issue but I’m not going to keep changing my password because the app can’t recognize my login even though the website does.

*UPDATE* I figured out that unlike most (if not all other) sites I use, this one automatically begins the password login with uppercase. I’m so used to having to “manually change” any letter from lower to upper case that I didn’t realize the app automatically began with upper case and so each time I tried to login (my password begins with a uppercase letter) I selected the shift which in actuality made it lowercase. Been so used to doing it one way as force of habit I didn’t realize it was my error.

Aloha! We are truly sorry to hear about your frustrating experience with trying to log in on the app. Have you already tried deleting and reinstalling the app? Sometimes the issue with log-in arises after an app update is automatically downloaded, and doing a fresh install usually resolves it. We'd love it if you would give us another chance! Mahalo.